Refund policy

Last updated: October 11, 2026

Every item sold by MyFamilyPOV-Marketplace is an open-box product. The original packaging has been opened and the item was used to film promotional videos for our social media channels. Please read the product page carefully before you buy.

Returns and refunds

• You may request a return within 15 days of delivery if the item arrives defective or is materially different from what was described in the listing.
• We do not accept returns for change of mind, because every item is an open-box unit sold as shown in the listing photos and description.
• Light signs of handling that are described in the listing are not considered defects.

How to request a return

1. Email contact@myfamilypov.com within 15 days of delivery with your order number, a short description of the problem, and photos or a short video.
2. We will reply with approval and return instructions. Please do not send an item back before it is approved.
3. Return the item in its original packaging, with all accessories included, using a tracked service.

Return shipping and refunds

• If the item is defective or not as described, we cover the cost of return shipping.
• Once we receive and inspect the item, we refund the purchase price, plus the original shipping charge and applicable tax, to your original payment method. Refunds are issued within 10 business days of inspection, and your bank may take additional time to post them.
• If we cannot approve a return, we will tell you why.

Damaged in transit

If your package arrives damaged, email us within 15 days of delivery with photos of the box and the item. Keep all packaging until the claim is resolved.

Exchanges

Because most items are single units, we generally cannot offer exchanges. We will refund instead.