Shipping policy

Last updated: October 11, 2026

Where we ship

We currently ship within the United States only.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). Large items may need extra time to be packed safely. You will receive an email with tracking once your order ships.

Shipping costs

Shipping is paid by the buyer. The cost is calculated at checkout based on the item's weight and size, and your delivery address. The final shipping amount is always shown before you pay.

Delivery time

Delivery time depends on the carrier service selected at checkout. Estimates are not guarantees. Delays caused by carriers or weather are outside our control.

Address accuracy

Please check your shipping address before placing your order. We are not responsible for packages delivered to an incorrect address that was entered at checkout. If a package is returned to us because of an incorrect address, the buyer pays the cost of reshipping.

Lost or damaged packages

If tracking shows delivered but you did not receive your package, or if it arrives damaged, contact us at contact@myfamilypov.com within 15 days of the delivery date. We will work with the carrier to resolve it.

Taxes

Sales tax is calculated at checkout where required by law.